Privacy Policy

Introduction

Tool-O respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Tool-O collects, uses, stores, shares and protects information when you use our marketplace platform.

Information We Collect

• Name and account details.
• Email address.
• Tool listing information.
• Booking, rental, delivery and return information.
• Location, suburb and postcode information.
• Review and rating information.
• Messages, support requests and booking communications.
• Technical information such as device, browser and usage data.

Location Information

Tool-O may use suburb, postcode, formatted address or approximate location information to help users find nearby tools, calculate delivery availability, enforce delivery radius rules and improve marketplace search results.

Payment Information

Tool-O does not store full credit card numbers or card security codes. Payments and security deposit authorisations are processed by Stripe. Stripe may collect and process payment information in accordance with its own privacy and security practices.

How We Use Information

• Provide and operate the Tool-O marketplace.
• Create accounts and manage user profiles.
• Display tool listings and search results.
• Process bookings, payments, deposits, delivery and returns.
• Send booking, account, payment and support communications.
• Provide customer support.
• Improve platform safety, reliability and functionality.
• Prevent fraud, misuse, unsafe conduct and security issues.
• Comply with legal, tax, accounting and regulatory obligations.

Information Sharing

Tool-O does not sell personal information. We may share information where reasonably necessary to operate the marketplace, facilitate bookings, process payments, support delivery or pickup, resolve disputes, comply with legal obligations, protect users, or maintain platform safety and integrity.

Service Providers

Tool-O may use trusted third-party service providers for hosting, authentication, payments, email, storage, analytics, mapping, customer support and security. These providers may process information only as required to provide their services to Tool-O.

Data Security

Tool-O uses commercially reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, loss or misuse. However, no online service can guarantee absolute security.

Data Retention

Tool-O retains personal information for as long as reasonably necessary to provide the platform, manage accounts, complete bookings, resolve disputes, prevent fraud and meet legal, accounting or regulatory obligations.

Your Rights

You may request access to, correction of, or deletion of personal information held by Tool-O, subject to applicable legal, operational and security requirements.

Changes to This Policy

Tool-O may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last updated date.

Contact

For privacy-related enquiries, please contact Tool-O through the Contact page or email support@tool-o.com.au.