Terms & Conditions

Acceptance of Terms

By accessing or using Tool-O, you agree to these Terms & Conditions. If you do not agree, you must not use the platform.

Marketplace Service

Tool-O is an online marketplace connecting tool owners and borrowers. Tool-O does not own, inspect, test, maintain or guarantee tools listed by users unless expressly stated.

Tool Owners

• Owners must legally own or control listed tools.
• Owners must describe tools accurately.
• Owners must ensure tools are safe and suitable for use.
• Owners must honour accepted bookings where possible.

Borrowers

• Borrowers must use tools safely and responsibly.
• Borrowers must return tools on time.
• Borrowers must return tools in acceptable condition.
• Borrowers are responsible for damage, loss, misuse or negligent use during the rental period.

Bookings, Pickup and Delivery

Bookings may involve pickup by the borrower or delivery by the owner, depending on the listing. Users are responsible for providing accurate pickup, delivery and contact information.

Payments, Fees and Deposits

Payments are processed through Stripe. Tool-O may charge service fees or commission on bookings. Security deposits may be authorised before or during a rental. Deposits are intended to be released after the rental is completed and the tool is returned in acceptable condition, subject to any damage, loss, late return or dispute.

Cancellations and Disputes

Tool-O may assist with booking issues, cancellations, damage claims and disputes, but users remain responsible for their own conduct, listings and rental arrangements.

Reviews and Ratings

Reviews must reflect genuine rental experiences. Tool-O may remove reviews that are fraudulent, abusive, defamatory, misleading or inappropriate.

Prohibited Activities

• Listing stolen, unsafe or illegal items.
• Providing false or misleading information.
• Fraudulent payments or chargebacks.
• Harassment, abuse or threatening conduct.
• Attempting to compromise platform security.

Limitation of Liability

To the maximum extent permitted by law, Tool-O is not liable for loss, damage, injury, delay, tool failure, property damage, business interruption or personal injury arising from user conduct, tool rentals or platform use.

Suspension and Termination

Tool-O may suspend or terminate accounts that breach these Terms, misuse the platform, create safety concerns or expose users or the platform to risk.

Changes to Terms

Tool-O may update these Terms from time to time. Continued use of the platform means you accept the updated Terms.

Contact

Questions about these Terms should be submitted through the Tool-O Contact page.