Marketplace Fees Policy

1.1 Purpose

This Marketplace Fees Policy explains how Tool-O charges, calculates, collects and administers Platform fees associated with the use of the Tool-O marketplace.

The purpose of this Policy is to provide transparency regarding Platform fees while supporting the continued operation, improvement and security of the marketplace.

1.2 Objectives

This Policy seeks to:

• explain Platform fees;

• promote transparent pricing;

• support fair fee administration;

• reduce fee-related disputes;

• maintain financial transparency;

• support Platform sustainability;

• comply with applicable legal obligations.

1.3 Scope

This Policy applies to fees associated with:

• Bookings;

• Platform service fees;

• Owner earnings;

• Borrower charges;

• optional services;

• refunds;

• payment processing where applicable;

• promotional pricing;

• other fees disclosed through the Platform.

1.4 Guiding Principles

Tool-O seeks to administer marketplace fees in accordance with the following principles:

• transparency;

• fairness;

• consistency;

• accuracy;

• accountability;

• compliance with applicable laws.

1.5 Relationship with Other Policies

This Policy should be read together with the:

• Terms of Use;

• Payment and Payout Policy;

• Refund Policy;

• Claims Policy;

• Privacy Policy;

• all other Platform policies.

1.6 Updates

Tool-O may amend this Marketplace Fees Policy from time to time.

The most current version published on the Platform replaces all previous versions.

2.1 General

Tool-O may charge fees for the use of certain Platform services.

Applicable fees will generally be disclosed through the Platform before a User completes a transaction.

2.2 Types of Fees

Depending on the transaction, fees may include:

• Platform service fees;

• Booking fees;

• Owner service fees;

• Borrower service fees;

• delivery or collection fees;

• optional service fees;

• applicable taxes;

• other disclosed charges.

2.3 Fee Calculation

Platform fees may be calculated using methods determined by Tool-O from time to time.

Fee calculations may take into account:

• rental value;

• Booking duration;

• optional services;

• promotions;

• applicable taxes;

• other relevant factors.

2.4 Price Display

Where reasonably practicable, Tool-O seeks to display the total payable amount before a User confirms a Booking.

Displayed prices may include or separately identify applicable fees and taxes depending on legal requirements and Platform functionality.

2.5 Changes to Fees

Tool-O may modify Platform fees from time to time.

Changes generally apply only to future transactions unless otherwise permitted by applicable law.

2.6 Promotions

Tool-O may offer promotional pricing, discounts, credits or fee reductions at its discretion.

Promotional offers may:

• be subject to eligibility requirements;

• expire;

• be limited in quantity;

• be withdrawn or amended;

• include additional terms and conditions.

2.7 Taxes

Fees displayed through the Platform may include or exclude applicable taxes depending upon:

• applicable laws;

• User location;

• transaction type;

• Platform configuration.

Users remain responsible for their own taxation obligations unless otherwise required by applicable law.

2.8 Refunds

Refunds of Platform fees, where applicable, will generally be administered in accordance with the Refund Policy, Terms of Use and any specific conditions disclosed at the time of the transaction.

2.9 Payment Processing Costs

Certain payment processing costs may be included within Platform fees or separately disclosed where appropriate.

Additional charges imposed directly by financial institutions or payment providers remain the responsibility of the User unless otherwise stated.

2.10 Transparency

Tool-O seeks to administer marketplace fees transparently, accurately and consistently while supporting the continued operation, security and improvement of the Platform.

3.1 Collection of Fees

Platform fees may be collected at the time of Booking, during payment processing or at another time disclosed through the Platform or required by applicable payment processes.

3.2 Owner Earnings

Owner earnings will generally be calculated after deducting any applicable Platform fees, adjustments, authorised deductions or other amounts disclosed through the Platform or permitted under the Terms of Use.

3.3 Additional Charges

Tool-O will not intentionally apply undisclosed Platform fees.

Additional charges may only apply where:

• disclosed before the transaction;

• authorised by the User;

• required by applicable law;

• permitted under the Terms of Use;

• necessary to resolve a Claim or payment adjustment.

3.4 Fee Disputes

Where a User believes a Platform fee has been incorrectly applied, the User should notify Tool-O promptly through the Platform's support channels.

Tool-O may investigate the matter and make any appropriate adjustments where reasonably justified.

3.5 Failed Transactions

Where payment for applicable fees cannot be successfully processed, Tool-O may:

• request an alternative payment method;

• delay Booking confirmation;

• restrict certain Platform features;

• suspend the transaction;

• cancel the Booking where reasonably appropriate.

3.6 Financial Records

Tool-O may retain records relating to Platform fees, payments and financial adjustments in accordance with applicable laws, the Privacy Policy and the Data Retention Policy.

3.7 Promotional Credits

Where promotional credits, vouchers or Platform credits are offered:

• they may have expiry dates;

• they may be subject to eligibility criteria;

• they may not be redeemable for cash unless required by law;

• they may be withdrawn where fraud or misuse is reasonably suspected.

3.8 Fee Errors

If Tool-O identifies an administrative, technical or calculation error affecting Platform fees, it may correct the error and make appropriate financial adjustments where permitted by applicable law.

3.9 Third-Party Charges

Users remain responsible for charges imposed by third parties that are outside Tool-O's control, including:

• bank fees;

• foreign exchange fees;

• payment provider charges;

• mobile carrier charges;

• internet access charges.

3.10 Responsible Fee Administration

Tool-O is committed to administering Platform fees fairly, transparently and consistently while supporting a sustainable marketplace and providing Users with clear information regarding applicable charges.

4.1 Governance

Tool-O is responsible for administering this Marketplace Fees Policy and may maintain internal procedures to support the fair, transparent and consistent administration of Platform fees.

4.2 Compliance

Tool-O seeks to administer marketplace fees in accordance with applicable laws relating to consumer protection, taxation, payments, pricing transparency and other relevant legal obligations.

Nothing in this Policy excludes, restricts or modifies any rights or obligations that cannot lawfully be excluded.

4.3 Policy Review

Tool-O may periodically review this Policy to reflect:

• legislative changes;

• pricing developments;

• operational experience;

• User feedback;

• technological improvements;

• evolving marketplace practices.

4.4 Monitoring

Tool-O may periodically review fee structures and payment processes to:

• improve transparency;

• strengthen operational efficiency;

• reduce pricing errors;

• improve User experience;

• support marketplace sustainability.

4.5 Fee Adjustments

Tool-O may modify its fee structures from time to time to reflect changes in:

• business operations;

• market conditions;

• regulatory requirements;

• Platform functionality;

• third-party service costs.

Unless otherwise required by applicable law, revised fees generally apply only to future transactions.

4.6 Relationship with Other Policies

This Marketplace Fees Policy should be read together with the:

• Terms of Use;

• Payment and Payout Policy;

• Refund Policy;

• Claims Policy;

• Privacy Policy;

• Platform Integrity Policy;

• all other Platform policies.

Where there is any inconsistency, the Terms of Use prevail to the extent permitted by applicable law.

4.7 Contact

Questions regarding this Marketplace Fees Policy or Platform fees may be directed to Tool-O using the contact details published on the Platform.

4.8 Policy Updates

Tool-O may amend this Marketplace Fees Policy from time to time.

The latest version published on the Platform replaces all previous versions.

4.9 Commitment

Tool-O is committed to administering Platform fees fairly, transparently and consistently while supporting the long-term sustainability, security and continued improvement of the Tool-O marketplace.

4.10 Final Statement

Transparent pricing helps build trust between Tool-O, Owners and Borrowers.

Tool-O encourages all Users to review applicable fees before completing transactions and to contact Tool-O if they have questions regarding Platform charges.

END OF MARKETPLACE FEES POLICY