Cookies Policy

1.1 Purpose

This Cookies Policy explains how Tool-O Pty Ltd ("Tool-O", "we", "our" or "us") uses cookies and similar technologies when you access or use the Tool-O website, mobile applications and related services (the "Platform").

This Cookies Policy should be read together with the Tool-O Privacy Policy and Terms of Use.

1.2 Consent

By continuing to use the Platform, you consent to the use of cookies and similar technologies as described in this Cookies Policy, subject to any choices available through your browser, device or applicable law.

Where required by law, Tool-O will obtain your consent before placing non-essential cookies on your device.

1.3 What Are Cookies?

Cookies are small text files placed on your computer, smartphone or other device when you visit a website or use an online service.

Cookies help websites recognise your device and improve your browsing experience.

Tool-O may also use similar technologies including:

• web beacons;

• pixels;

• software development kits (SDKs);

• local storage;

• application programming interfaces (APIs);

• device identifiers;

• similar tracking technologies.

1.4 Scope

This Cookies Policy applies to:

• the Tool-O website;

• Tool-O mobile applications;

• online services operated by Tool-O;

• electronic communications where tracking technologies are used.

1.5 Updates

Tool-O may update this Cookies Policy from time to time.

Material changes will be published on the Platform and, where required by law, Users will be notified.

The latest version published on the Platform replaces all previous versions.

2.1 Essential Cookies

Essential cookies are necessary for the operation of the Platform.

These cookies enable functions including:

• user authentication;

• secure login;

• account management;

• booking functionality;

• payment processing;

• fraud prevention;

• Platform security;

• system administration;

• maintaining user sessions.

Without these cookies, certain parts of the Platform may not function correctly.

2.2 Functional Cookies

Functional cookies remember choices made by Users to improve their experience.

These may include:

• preferred language;

• preferred location;

• display settings;

• accessibility preferences;

• login preferences;

• previously entered information where appropriate.

2.3 Performance Cookies

Performance cookies help Tool-O understand how the Platform performs.

These cookies may collect information including:

• page loading times;

• server performance;

• application stability;

• feature usage;

• system errors;

• crash reports.

This information helps improve the reliability and performance of the Platform.

2.4 Analytics Cookies

Analytics cookies help Tool-O understand how Users interact with the Platform.

Information collected may include:

• pages viewed;

• navigation paths;

• time spent on pages;

• clicks and interactions;

• search activity;

• referring websites;

• general geographic region;

• device information.

Analytics information is generally collected in an aggregated or de-identified form where reasonably practicable.

2.5 Security Cookies

Security cookies help protect Users and the Platform by supporting:

• fraud detection;

• account security;

• suspicious activity monitoring;

• abuse prevention;

• authentication;

• cyber security monitoring.

These cookies assist Tool-O in maintaining the integrity and security of the Platform.

2.6 Advertising Cookies

Where permitted by law, advertising cookies may be used to:

• measure advertising effectiveness;

• understand marketing performance;

• improve promotional campaigns;

• limit repetitive advertisements;

• deliver more relevant advertising.

Advertising cookies may be placed by Tool-O or authorised third-party partners.

2.7 Session Cookies

Session cookies are temporary cookies that remain active only while a User is browsing the Platform.

They are generally deleted when the browser is closed.

2.8 Persistent Cookies

Persistent cookies remain stored on a User's device until:

• they expire;

• they are manually deleted;

• browser settings remove them.

Persistent cookies help remember User preferences across future visits.

2.9 Mobile Technologies

Within mobile applications, Tool-O may use technologies similar to cookies, including:

• software development kits (SDKs);

• local device storage;

• secure application storage;

• device identifiers;

• operating system identifiers.

These technologies help provide Platform functionality, improve security and support analytics.

2.10 Future Technologies

As technology evolves, Tool-O may implement new tracking technologies that perform functions similar to cookies.

Any such technologies will be used in accordance with applicable privacy laws and this Cookies Policy.

3.1 General

Tool-O uses cookies and similar technologies to operate, maintain, improve and secure the Platform.

Cookies help provide a faster, safer and more personalised experience for Users.

3.2 Account Authentication

Cookies may be used to:

• recognise signed-in Users;

• maintain secure login sessions;

• remember authentication status;

• prevent repeated login requests;

• protect User Accounts from unauthorised access.

3.3 Booking Services

Cookies may assist with:

• creating Bookings;

• saving Booking progress;

• remembering selected dates;

• remembering delivery or collection preferences;

• completing checkout;

• preventing duplicate submissions.

3.4 Platform Performance

Cookies help Tool-O monitor and improve:

• website speed;

• application performance;

• server response times;

• feature reliability;

• Platform stability;

• system availability.

3.5 User Preferences

Cookies may remember User preferences including:

• language;

• location;

• accessibility settings;

• notification preferences;

• display preferences;

• previously selected options.

3.6 Security

Cookies support Platform security by assisting with:

• fraud detection;

• suspicious login monitoring;

• abnormal activity detection;

• protection against automated attacks;

• session verification;

• cybersecurity monitoring.

3.7 Analytics

Analytics technologies help Tool-O understand:

• which pages are visited;

• how features are used;

• User navigation patterns;

• search behaviour;

• booking activity trends;

• Platform engagement.

Analytics information assists Tool-O in improving the Platform and developing new features.

3.8 Customer Support

Cookies may assist customer support by:

• identifying technical issues;

• diagnosing errors;

• restoring interrupted sessions;

• improving support investigations;

• resolving Platform problems more efficiently.

3.9 Communications

Cookies may be used to:

• remember communication preferences;

• support secure messaging;

• improve notification delivery;

• monitor email performance where permitted by law.

3.10 Fraud Prevention

Cookies help detect activity that may indicate:

• account compromise;

• payment fraud;

• identity misuse;

• abuse of promotional offers;

• automated activity;

• other suspicious behaviour.

3.11 Artificial Intelligence

Where Tool-O uses artificial intelligence features, cookies and related technologies may assist with:

• improving system performance;

• detecting fraudulent behaviour;

• supporting automated workflows;

• improving Platform functionality.

Cookies are not used to make solely automated legal decisions about Users.

3.12 Continuous Improvement

Information collected through cookies may be analysed in aggregated or de-identified form to:

• improve User experience;

• enhance Platform functionality;

• develop new services;

• improve operational efficiency;

• strengthen Platform security.

3.13 Legal Compliance

Tool-O may use information collected through cookies where reasonably necessary to:

• comply with applicable laws;

• investigate legal claims;

• respond to lawful requests;

• enforce the Tool-O Terms of Use;

• protect the rights, property and safety of Tool-O, Users and others.

4.1 General

Tool-O may permit trusted third-party service providers to place cookies or use similar technologies where reasonably necessary to operate, secure and improve the Platform.

These third parties process information in accordance with their own privacy policies and any contractual obligations they have with Tool-O.

4.2 Service Providers

Third-party cookies or similar technologies may be used by providers assisting Tool-O with:

• cloud hosting;

• website infrastructure;

• payment processing;

• fraud detection;

• identity verification;

• analytics;

• customer support;

• email delivery;

• security monitoring;

• performance monitoring;

• software development;

• artificial intelligence services.

4.3 Payment Providers

Authorised payment providers may use cookies and similar technologies to:

• authenticate payment sessions;

• reduce payment fraud;

• verify transactions;

• improve payment security;

• comply with financial regulations.

Tool-O does not control the cookies used by independent payment providers.

4.4 Analytics Providers

Analytics providers may use cookies to collect information such as:

• page views;

• browsing behaviour;

• session duration;

• referral sources;

• device information;

• feature usage.

Where reasonably practicable, Tool-O seeks to use aggregated or de-identified analytics information.

4.5 Security Providers

Cybersecurity providers may use cookies or similar technologies to assist with:

• detecting malicious activity;

• preventing automated attacks;

• identifying suspicious login attempts;

• protecting User Accounts;

• monitoring system integrity.

4.6 Identity Verification Providers

Identity verification providers may use cookies where necessary to:

• verify identity;

• reduce fraud;

• authenticate verification sessions;

• comply with legal obligations.

4.7 Artificial Intelligence Providers

Where Tool-O uses trusted artificial intelligence service providers, cookies or similar technologies may support:

• system performance;

• fraud detection;

• document processing;

• image analysis;

• customer support;

• Platform improvements.

Tool-O takes reasonable steps to ensure that these providers are engaged under appropriate contractual arrangements.

4.8 Advertising Partners

Where permitted by law, advertising partners may use cookies to:

• measure advertising performance;

• improve campaign effectiveness;

• understand user engagement;

• limit repetitive advertisements.

Users may be able to manage certain advertising preferences through their browser or device settings.

4.9 External Websites

The Platform may contain links to third-party websites or services.

Those websites operate independently of Tool-O and may use their own cookies and tracking technologies.

Tool-O is not responsible for the privacy practices or cookies used by third-party websites.

Users should review the privacy and cookies policies of those third parties before providing personal information.

4.10 Changes to Third-Party Providers

Tool-O's service providers may change from time to time as the Platform evolves.

Accordingly, the third parties that use cookies or similar technologies in connection with the Platform may also change without prior notice, subject to applicable law.

4.11 User Responsibility

Users acknowledge that some third-party services may not function correctly if cookies are disabled or restricted through browser or device settings.

5.1 Your Choices

Most web browsers and mobile devices allow Users to control how cookies and similar technologies are used.

You may choose to:

• accept all cookies;

• reject certain cookies;

• delete existing cookies;

• receive notifications before cookies are stored;

• restrict tracking technologies.

Your available options depend on your browser, operating system and device.

5.2 Browser Settings

Most internet browsers include settings that allow Users to:

• view stored cookies;

• delete cookies;

• block future cookies;

• limit third-party cookies;

• clear browsing data.

Changes to browser settings generally apply only to the browser in which they are made.

5.3 Mobile Device Settings

Users of the Tool-O mobile application may also manage certain permissions through their device settings, including:

• location permissions;

• notification permissions;

• advertising identifiers;

• application permissions;

• analytics preferences where available.

5.4 Advertising Preferences

Where advertising technologies are used, Users may have options to manage personalised advertising through:

• browser settings;

• mobile device settings;

• advertising preference tools provided by operating system providers;

• third-party advertising preference services where available.

5.5 Effect of Disabling Cookies

Disabling or restricting cookies may affect the functionality of the Platform.

Depending on the cookies disabled, Users may experience:

• repeated login requests;

• reduced Platform functionality;

• incomplete Booking processes;

• limited personalisation;

• slower performance;

• certain features becoming unavailable.

Tool-O does not guarantee that all Platform features will function correctly where cookies are disabled.

5.6 Essential Cookies

Certain essential cookies are required for the Platform to operate securely and effectively.

If essential cookies are blocked, some services may become unavailable, including:

• secure login;

• Account management;

• Booking functionality;

• payment processing;

• fraud prevention measures;

• Platform security features.

5.7 Withdrawal of Consent

Where cookies rely on User consent under applicable law, Users may withdraw that consent at any time by adjusting their browser or device settings or by using any cookie management tools made available by Tool-O.

Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

5.8 Future Technologies

As browsers, mobile operating systems and privacy technologies evolve, additional options for managing cookies and similar technologies may become available.

Tool-O may update the Platform to support new privacy controls where appropriate and reasonably practicable.

5.9 Assistance

If you require assistance understanding or managing your cookie preferences, you may contact Tool-O using the contact details published on the Platform.

Tool-O will use reasonable efforts to provide information regarding the operation of cookies and similar technologies used on the Platform.

6.1 Updates

Tool-O may amend, update or replace this Cookies Policy at any time to reflect:

• changes to the Platform;

• new features or services;

• technological developments;

• legal or regulatory changes;

• changes to business operations;

• changes to third-party service providers.

6.2 Publication

The most current version of this Cookies Policy will be published on the Platform.

The updated version replaces all previous versions from its effective date.

6.3 Material Changes

Where required by applicable law, Tool-O may notify Users of material changes to this Cookies Policy by:

• publishing a notice on the Platform;

• sending an email to the registered email address;

• displaying an in-app notification;

• using any other reasonable method of communication.

6.4 Continued Use

By continuing to access or use the Platform after an updated Cookies Policy becomes effective, you acknowledge and accept the revised Cookies Policy to the extent permitted by law.

6.5 Relationship with Privacy Policy

This Cookies Policy forms part of the Tool-O Privacy Framework and should be read together with the:

• Privacy Policy;

• Terms of Use;

• any other privacy notices published by Tool-O.

Where there is any inconsistency regarding the handling of personal information, the Privacy Policy will prevail to the extent of that inconsistency.

6.6 Contact

If you have any questions regarding this Cookies Policy or the use of cookies and similar technologies, you may contact Tool-O using the contact details published on the Platform.

END OF COOKIES POLICY