Tool-O
Policies and Legal Documents
Find the terms, policies, standards and governance documents that apply to the Tool-O Platform.
Core Legal Documents
The principal terms, privacy documents and rules governing use of Tool-O.
Acceptable Use Policy
This Acceptable Use Policy ("Policy") explains the rules governing the use of the Tool-O Platform.
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Accessibility Statement
Tool-O is committed to providing a Platform that is accessible and usable by as many people as reasonably possible.
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Cookies Policy
This Cookies Policy explains how Tool-O Pty Ltd ("Tool-O", "we", "our" or "us") uses cookies and similar technologies when you access or use the Tool-O website, mobile applications and related services (the "Platform").
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Privacy Policy
Welcome to Tool-O.
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Terms of Use
Welcome to Tool-O.
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Website Disclaimer
This Website Disclaimer explains the limitations that apply to information, content, services and functionality made available through the Tool-O website and Platform.
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Marketplace Policies
Policies governing accounts, listings, communications and participation in the Tool-O marketplace.
Borrower Standards Policy
This Borrower Standards Policy explains the standards expected of Users who rent tools or equipment through the Tool-O Platform.
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Code of Conduct
This Code of Conduct establishes the standards of behaviour expected from all Users of the Tool-O Platform.
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Community Guidelines
These Community Guidelines set out the standards of behaviour expected from everyone using the Tool-O Platform.
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Content Policy
This Content Policy explains the standards that apply to all content uploaded, submitted, published or otherwise made available through the Tool-O Platform.
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DMCA Copyright Policy
This Copyright Policy explains how Tool-O responds to allegations of copyright infringement and how copyright owners and Users may submit notices relating to content available through the Tool-O Platform.
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Intellectual Property Policy
This Intellectual Property Policy explains how intellectual property rights are recognised, respected and protected in connection with the Tool-O Platform.
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Messaging and Communications Policy
This Messaging and Communications Policy explains the standards governing communications between Users through the Tool-O Platform.
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Owner Standards Policy
This Owner Standards Policy explains the standards expected of Users who list tools or equipment for rent through the Tool-O Platform.
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User Account Policy
This User Account Policy explains the requirements for creating, maintaining, securing and using a Tool-O User Account.
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User Generated Content Policy
This User Generated Content Policy explains the rules governing content that Users create, upload, submit, publish or otherwise make available through the Tool-O Platform.
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Payments, Deposits and Claims
Policies explaining payments, payouts, fees, refunds, Security Deposits, claims and dispute resolution.
Claims Policy
This Claims Policy explains the process for submitting, investigating and resolving Claims relating to damage, loss, theft, missing accessories, late returns, cleaning issues and other Booking-related disputes on the...
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Dispute Resolution Policy
This Dispute Resolution Policy explains how disputes between Users may be raised, investigated and resolved through the Tool-O Platform.
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Insurance Policy
This Insurance Policy explains the role of insurance within the Tool-O marketplace and clarifies the respective responsibilities of Tool-O, Owners and Borrowers regarding insurance coverage and risk management.
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Marketplace Fees Policy
This Marketplace Fees Policy explains how Tool-O charges, calculates, collects and administers Platform fees associated with the use of the Tool-O marketplace.
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Payment and Payout Policy
This Payment and Payout Policy explains how payments, security deposits, refunds, fees and payouts are processed through the Tool-O Platform.
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Refund Policy
This Refund Policy explains when refunds, credits, cancellations and other payment adjustments may be available through the Tool-O Platform.
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Trust and Safety
Policies supporting responsible behaviour, marketplace integrity, verification, safety and enforcement.
AI Policy
Tool-O may use Artificial Intelligence (AI) and automated technologies to support the operation of the Platform, improve User experience, assist with fraud prevention and facilitate certain Platform processes.
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Artificial Intelligence Transparency Policy
This Artificial Intelligence Transparency Policy explains how Tool-O uses artificial intelligence ("AI") and automated technologies in connection with the Platform, and how Tool-O seeks to promote transparency,...
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Child Safety Policy
This Child Safety Policy explains Tool-O's commitment to protecting children and young people from harm while using or interacting with the Platform.
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Complaints Handling Policy
Tool-O is committed to handling complaints fairly, consistently, efficiently and respectfully.
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Fraud Prevention Policy
This Fraud Prevention Policy explains Tool-O's approach to preventing, detecting, investigating and responding to fraudulent, deceptive and dishonest conduct affecting the Platform.
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Identity Verification Policy
This Identity Verification Policy explains how Tool-O may verify the identity of Users to promote trust, reduce fraud, improve marketplace safety and comply with applicable legal and regulatory obligations.
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Marketplace Enforcement Policy
This Marketplace Enforcement Policy explains how Tool-O may enforce its Terms of Use, policies, standards and other Platform requirements to maintain a safe, lawful and trustworthy marketplace.
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Platform Integrity Policy
Tool-O is committed to maintaining the integrity, reliability and fairness of the Platform.
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Trust and Safety Policy
Tool-O is committed to maintaining a safe, trustworthy and reliable marketplace for all Users.
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Verification Badge Policy
This Verification Badge Policy explains how Tool-O may issue, manage, suspend or remove verification badges associated with User Accounts.
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Privacy and Security
Policies relating to personal information, cybersecurity, data retention, incidents and Platform security.
Data Breach Response Policy
This Data Breach Response Policy explains how Tool-O prepares for, manages and responds to actual or suspected data breaches affecting Personal Information or other protected information handled by the Platform.
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Data Retention Policy
This Data Retention Policy explains how Tool-O retains, archives and securely disposes of information collected through the Platform.
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Incident Response Policy
This Incident Response Policy explains how Tool-O prepares for, responds to, manages and reviews operational, security and safety incidents affecting the Platform.
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Law Enforcement and Government Requests Policy
This Law Enforcement & Government Requests Policy explains how Tool-O manages requests for information, documents or assistance received from law enforcement agencies, government authorities, regulators and other...
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Platform Availability Policy
This Platform Availability Policy explains Tool-O's approach to maintaining the availability, accessibility and operational reliability of the Platform.
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Records Retention Policy
This Records Retention Policy explains how Tool-O manages the retention, storage, protection and disposal of business records and information.
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Security Policy
Tool-O is committed to maintaining the security, integrity and availability of the Platform and protecting the information entrusted to it by Users.
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Service Level Policy
This Service Level Policy explains Tool-O's approach to maintaining the availability, reliability and performance of the Platform.
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Vulnerability Disclosure Policy
This Vulnerability Disclosure Policy explains how security researchers, Users and members of the public may responsibly report suspected security vulnerabilities affecting the Tool-O Platform.
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Corporate Governance
Tool-O governance, ethics, compliance, continuity and corporate responsibility documents.
Anti-Bribery and Anti-Corruption Policy
Tool-O is committed to conducting business honestly, ethically and in compliance with applicable anti-bribery and anti-corruption laws.
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Anti-Money Laundering and Sanctions Policy
This Anti-Money Laundering and Sanctions Policy explains Tool-O's commitment to supporting lawful financial activity and reducing the risk that the Platform may be used for money laundering, terrorism financing,...
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Business Continuity Policy
This Business Continuity Policy explains Tool-O's commitment to maintaining the availability of the Platform and supporting the continuity of critical business operations during unexpected events.
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Document Control and Policy Governance Policy
This Document Control & Policy Governance Policy explains how Tool-O develops, approves, reviews, maintains and manages its internal and publicly available policies and governance documents.
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Environmental Sustainability Policy
Tool-O is committed to supporting environmentally responsible business practices and encouraging the sustainable use of resources through the Tool-O marketplace.
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Ethics Policy
Tool-O is committed to conducting its business ethically, honestly and responsibly.
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Export Control and Trade Compliance Policy
This Export Control & Trade Compliance Policy explains Tool-O's commitment to complying with applicable export control laws, trade sanctions, import restrictions and other trade compliance requirements that may apply...
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Modern Slavery Statement
Tool-O is committed to conducting business ethically, responsibly and with respect for human rights.
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Policy Index & Master Governance Register
This Policy Index & Governance Register provides an overview of the governance documents published by Tool-O.
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Regulatory Compliance Policy
This Regulatory Compliance Policy explains Tool-O's commitment to complying with applicable laws, regulations and regulatory obligations relevant to the operation of the Platform.
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Risk Management Policy
This Risk Management Policy explains Tool-O's approach to identifying, assessing, managing and monitoring risks that may affect the Platform, its Users or its operations.
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Social Responsibility Policy
Tool-O is committed to operating responsibly and contributing positively to the communities in which it operates.
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Vendor and Third-Party Services Policy
This Vendor & Third-Party Services Policy explains how Tool-O manages relationships with third-party service providers that support the operation of the Platform.
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Whistleblower Policy
Tool-O is committed to promoting an ethical, lawful and transparent business environment.
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