User Account Policy

1.1 Purpose

This User Account Policy explains the requirements for creating, maintaining, securing and using a Tool-O User Account.

The purpose of this Policy is to promote a secure, trustworthy and reliable marketplace by establishing clear standards for Account registration, management and ongoing use.

1.2 Objectives

This Policy seeks to:

• establish clear Account requirements;

• promote Account security;

• protect User information;

• reduce fraud and misuse;

• support accurate identity records;

• promote responsible Account management;

• maintain marketplace integrity.

1.3 Scope

This Policy applies to:

• all Tool-O User Accounts;

• prospective Users;

• registered Users;

• Owners;

• Borrowers;

• authorised representatives where permitted;

• any person accessing Platform services through a User Account.

1.4 Guiding Principles

Tool-O administers User Accounts in accordance with the following principles:

• security;

• accountability;

• transparency;

• privacy;

• integrity;

• compliance with applicable laws.

1.5 Relationship with Other Policies

This Policy should be read together with the:

• Terms of Use;

• Privacy Policy;

• Security Policy;

• Identity Verification Policy;

• Fraud Prevention Policy;

• Trust & Safety Policy;

• all other Platform policies.

1.6 Updates

Tool-O may amend this User Account Policy from time to time.

The latest version published on the Platform replaces all previous versions.

2.1 Account Registration

To access certain Platform features, Users may be required to create a User Account.

During registration, Users must provide accurate, complete and current information as reasonably requested by Tool-O.

2.2 Eligibility

Users must satisfy any eligibility requirements specified in the Terms of Use or otherwise communicated by Tool-O, including any applicable age, legal capacity or verification requirements.

2.3 Accurate Information

Users must ensure that all Account information remains accurate and up to date, including:

• legal name;

• contact details;

• email address;

• telephone number;

• payment information where applicable;

• verification information;

• any other information reasonably requested by Tool-O.

2.4 One Account Per User

Unless expressly authorised by Tool-O, a User must not create or operate multiple Accounts for the purpose of:

• avoiding restrictions;

• manipulating reviews;

• circumventing Platform policies;

• engaging in fraudulent conduct;

• misleading other Users.

2.5 Account Security

Users are responsible for maintaining the confidentiality of their:

• passwords;

• authentication credentials;

• verification codes;

• login information;

• security devices.

Users should take reasonable steps to prevent unauthorised access to their Account.

2.6 Unauthorised Access

If a User becomes aware of suspected unauthorised access to their Account, they should promptly:

• change their password where possible;

• secure their Account;

• notify Tool-O;

• follow any reasonable security instructions provided by Tool-O.

2.7 Personal Use

User Accounts are generally intended for the registered User only.

Users must not permit another person to access or use their Account unless expressly authorised by Tool-O.

2.8 Identity Verification

Tool-O may require Users to complete identity verification at any time in accordance with the Identity Verification Policy.

Failure to complete required verification may result in restricted access to certain Platform features.

2.9 Account Responsibility

Users remain responsible for activities conducted through their Account unless otherwise required by applicable law.

Users should promptly report suspected misuse or fraudulent activity involving their Account.

2.10 Responsible Account Management

Users are expected to manage their Accounts honestly, securely and responsibly to help maintain the safety, integrity and reliability of the Tool-O marketplace.

3.1 Updating Account Information

Users should promptly update their Account information whenever relevant details change, including:

• contact information;

• payment details;

• verification information;

• business information where applicable;

• other information reasonably requested by Tool-O.

3.2 Account Verification

Tool-O may request additional information or documentation to:

• verify identity;

• confirm ownership of an Account;

• investigate suspected fraud;

• comply with legal obligations;

• protect Platform security.

3.3 Account Restrictions

Tool-O may temporarily restrict certain Account features where reasonably necessary to:

• complete verification;

• investigate suspected policy breaches;

• protect Users;

• address security concerns;

• comply with applicable laws;

• maintain Platform integrity.

3.4 Suspension

Tool-O may suspend an Account where reasonably necessary, including where there are reasonable grounds to believe:

• Platform policies have been breached;

• fraudulent activity has occurred;

• unauthorised access is suspected;

• legal obligations require suspension;

• continued access presents a security or safety risk.

3.5 Account Closure

Users may request closure of their Account, subject to:

• completion of active Bookings;

• resolution of outstanding Claims;

• settlement of applicable payments;

• satisfaction of any remaining contractual or legal obligations.

Tool-O may retain certain information following Account closure where required or permitted by applicable law or under the Privacy Policy and Data Retention Policy.

3.6 Inactive Accounts

Tool-O may identify and manage inactive Accounts in accordance with operational requirements, applicable laws and the Data Retention Policy.

Reasonable steps may be taken before permanently removing inactive Accounts where appropriate.

3.7 Prohibited Account Activities

Users must not:

• impersonate another person;

• create Accounts using false information;

• share login credentials with unauthorised persons;

• buy, sell or transfer Accounts without Tool-O's written approval;

• use Accounts for unlawful purposes;

• attempt to circumvent Account restrictions or enforcement actions.

3.8 Security Measures

Tool-O may implement reasonable security measures including:

• password requirements;

• multi-factor authentication;

• login monitoring;

• device verification;

• fraud detection systems;

• other appropriate security controls.

3.9 Record Keeping

Tool-O may retain records relating to Account registration, verification, security events and Account activity in accordance with applicable laws and the Data Retention Policy.

3.10 Responsible Account Management

Maintaining accurate, secure and properly managed User Accounts supports the safety, reliability and integrity of the Tool-O marketplace for all Users.

4.1 Governance

Tool-O is responsible for administering this User Account Policy and may maintain internal procedures to support secure, accurate and responsible Account management.

4.2 Compliance

Users are expected to comply with this Policy, the Terms of Use and all applicable laws relating to identity, privacy, cyber security, fraud prevention and the lawful use of Platform services.

Nothing in this Policy excludes, restricts or modifies any rights or obligations that cannot lawfully be excluded.

4.3 Policy Review

Tool-O may periodically review this Policy to reflect:

• legislative changes;

• cyber security developments;

• fraud prevention improvements;

• operational experience;

• User feedback;

• technological advancements;

• evolving marketplace practices.

4.4 Account Monitoring

Tool-O may monitor Account activity where reasonably necessary to:

• detect fraudulent conduct;

• identify security threats;

• investigate policy breaches;

• maintain Platform integrity;

• comply with legal obligations;

• improve User safety.

Such monitoring will be conducted in accordance with applicable laws and the Privacy Policy.

4.5 Security Improvements

Tool-O may introduce additional Account security measures from time to time, including:

• enhanced authentication methods;

• improved fraud detection;

• stronger password requirements;

• device security measures;

• identity verification enhancements;

• other reasonable security controls.

Users may be required to comply with new security measures to continue accessing certain Platform features.

4.6 Relationship with Other Policies

This User Account Policy should be read together with the:

• Terms of Use;

• Privacy Policy;

• Security Policy;

• Identity Verification Policy;

• Fraud Prevention Policy;

• Data Retention Policy;

• Trust & Safety Policy;

• all other Platform policies.

Where there is any inconsistency, the Terms of Use prevail to the extent permitted by applicable law.

4.7 Contact

Questions regarding this User Account Policy or Account management may be directed to Tool-O using the contact details published on the Platform.

4.8 Policy Updates

Tool-O may amend this User Account Policy from time to time.

The latest version published on the Platform replaces all previous versions.

4.9 Commitment

Tool-O is committed to maintaining secure, trustworthy and well-managed User Accounts that support the safety, integrity and long-term reliability of the Tool-O marketplace.

4.10 Final Statement

Secure and accurate User Accounts are fundamental to maintaining trust throughout the Tool-O community.

By protecting Account credentials, maintaining accurate information and complying with Platform requirements, Users help create a safer and more reliable marketplace for everyone.

END OF USER ACCOUNT POLICY