User Generated Content Policy

1.1 Purpose

This User Generated Content Policy explains the rules governing content that Users create, upload, submit, publish or otherwise make available through the Tool-O Platform.

The purpose of this Policy is to promote a safe, respectful, lawful and trustworthy marketplace while protecting Users, Tool-O and third parties from inappropriate or unlawful content.

1.2 Objectives

This Policy seeks to:

• establish standards for User Generated Content;

• promote truthful and respectful communications;

• protect intellectual property rights;

• reduce harmful or unlawful content;

• support fair moderation practices;

• maintain marketplace integrity;

• comply with applicable legal obligations.

1.3 Scope

This Policy applies to all User Generated Content submitted through the Platform, including:

• tool listings;

• descriptions;

• photographs;

• videos;

• profile information;

• reviews;

• ratings;

• messages;

• comments;

• dispute submissions;

• verification materials where applicable;

• any other content uploaded or submitted by Users.

1.4 Guiding Principles

Tool-O administers User Generated Content in accordance with the following principles:

• honesty;

• legality;

• respect;

• accountability;

• transparency;

• safety.

1.5 Relationship with Other Policies

This Policy should be read together with the:

• Terms of Use;

• Content Policy;

• Acceptable Use Policy;

• Community Guidelines;

• Copyright Policy;

• Privacy Policy;

• Trust & Safety Policy;

• all other Platform policies.

1.6 Updates

Tool-O may amend this User Generated Content Policy from time to time.

The latest version published on the Platform replaces all previous versions.

2.1 General Responsibility

Users are solely responsible for the User Generated Content they submit, upload, publish or otherwise make available through the Platform.

Users should ensure that all content is accurate, lawful and complies with this Policy and the Terms of Use.

2.2 Accuracy

Users should ensure that User Generated Content is:

• truthful;

• accurate;

• complete where reasonably appropriate;

• not misleading;

• kept reasonably up to date where applicable.

2.3 Ownership of Content

Users should only upload content that they:

• own;

• have created;

• are authorised to use;

• are legally entitled to publish.

Users remain responsible for obtaining all necessary permissions before uploading content.

2.4 Prohibited Content

Users must not upload, publish or distribute content that:

• is unlawful;

• is fraudulent;

• is misleading or deceptive;

• infringes intellectual property rights;

• contains defamatory material;

• contains threats or harassment;

• promotes violence;

• promotes discrimination or hatred;

• contains malicious software or harmful code;

• violates another person's privacy;

• otherwise breaches applicable laws or Platform policies.

2.5 Listings

Owners should ensure that listings accurately describe:

• the equipment;

• its condition;

• included accessories;

• availability;

• pricing;

• any material defects;

• any significant operating requirements.

2.6 Photographs and Videos

Images and videos uploaded to the Platform should:

• accurately represent the relevant equipment;

• not be materially altered in a misleading manner;

• not infringe third-party rights;

• not contain unlawful or inappropriate material;

• comply with applicable laws.

2.7 Reviews and Ratings

Reviews and ratings should:

• reflect genuine rental experiences;

• be fair and honest;

• avoid personal attacks;

• avoid false allegations;

• not be submitted for improper commercial advantage.

2.8 Messages

Users should communicate respectfully through Platform messaging.

Messages must not contain:

• abuse;

• threats;

• unlawful solicitations;

• spam;

• fraudulent representations;

• malicious content.

2.9 Privacy

Users should avoid publishing personal or confidential information belonging to another person without appropriate authority or lawful justification.

2.10 Responsible Content Creation

Responsible User Generated Content helps maintain trust, transparency and confidence throughout the Tool-O marketplace while supporting informed decision-making by Owners and Borrowers.

3.1 Content Review

Tool-O may review User Generated Content where reasonably necessary to:

• investigate policy breaches;

• respond to User reports;

• comply with legal obligations;

• protect Platform integrity;

• improve marketplace safety;

• maintain compliance with Platform policies.

Tool-O is not obliged to review all User Generated Content.

3.2 Content Removal

Tool-O may remove, restrict, disable or refuse to publish User Generated Content where it reasonably believes the content:

• breaches this Policy;

• breaches the Terms of Use;

• infringes intellectual property rights;

• is unlawful;

• presents a safety risk;

• is fraudulent or misleading;

• exposes Tool-O to legal or regulatory risk.

3.3 Temporary Restriction

Where appropriate, Tool-O may temporarily restrict access to User Generated Content while:

• investigating complaints;

• verifying information;

• reviewing reported content;

• complying with legal obligations;

• protecting Users.

3.4 User Reports

Users are encouraged to report content they reasonably believe:

• breaches Platform policies;

• is unlawful;

• is misleading;

• infringes intellectual property rights;

• promotes fraud;

• threatens User safety.

Tool-O may investigate reported content at its discretion.

3.5 Intellectual Property Compliance

Users remain responsible for ensuring that User Generated Content does not infringe:

• copyright;

• trade marks;

• patents;

• design rights;

• confidential information;

• other intellectual property rights.

3.6 Licence to Tool-O

Subject to the Privacy Policy and applicable laws, Users grant Tool-O the non-exclusive rights described in the Terms of Use to host, reproduce, store, display, transmit and otherwise use User Generated Content as reasonably necessary to operate, administer, improve, promote and protect the Platform.

Ownership of User Generated Content remains with the User or other rightful owner unless otherwise agreed.

3.7 Preservation of Evidence

Tool-O may retain copies of removed or restricted User Generated Content where reasonably necessary for:

• dispute resolution;

• fraud investigations;

• legal proceedings;

• regulatory compliance;

• enforcement of Platform policies;

• protection of Users.

Retention will be managed in accordance with the Privacy Policy and Data Retention Policy.

3.8 Automated Systems

Tool-O may use automated technologies to assist in identifying User Generated Content that may:

• breach Platform policies;

• contain prohibited material;

• indicate fraudulent activity;

• present security risks;

• require further review.

Automated systems may be supplemented by human review where appropriate.

3.9 Enforcement Measures

Where User Generated Content breaches this Policy, Tool-O may take reasonable action including:

• requesting corrections;

• removing content;

• restricting visibility;

• issuing warnings;

• limiting Account functionality;

• suspending Accounts;

• terminating Accounts where appropriate.

3.10 Responsible Moderation

Tool-O seeks to administer User Generated Content fairly, consistently and proportionately while balancing freedom of expression, User safety, legal compliance and the integrity of the Tool-O marketplace.

4.1 Governance

Tool-O is responsible for administering this User Generated Content Policy and may maintain internal procedures to support the lawful, safe and responsible management of User Generated Content.

4.2 Compliance

Users are expected to comply with this Policy, the Terms of Use and all applicable laws relating to:

• intellectual property;

• privacy;

• defamation;

• consumer protection;

• online communications;

• unlawful content;

• other applicable legal obligations.

Nothing in this Policy excludes, restricts or modifies any rights or obligations that cannot lawfully be excluded.

4.3 Policy Review

Tool-O may periodically review this Policy to reflect:

• legislative changes;

• court decisions;

• regulatory guidance;

• operational experience;

• technological developments;

• User feedback;

• evolving marketplace practices.

4.4 Monitoring and Improvement

Tool-O may periodically review content management processes to improve:

• User safety;

• moderation consistency;

• fraud prevention;

• Platform integrity;

• operational efficiency;

• legal compliance.

4.5 User Cooperation

Users are expected to cooperate with reasonable requests relating to User Generated Content, including requests to:

• verify ownership;

• provide additional information;

• correct inaccurate content;

• remove infringing material;

• assist investigations where reasonably appropriate.

4.6 Relationship with Other Policies

This User Generated Content Policy should be read together with the:

• Terms of Use;

• Content Policy;

• Acceptable Use Policy;

• Community Guidelines;

• Copyright Policy;

• Privacy Policy;

• Trust & Safety Policy;

• Platform Integrity Policy;

• all other Platform policies.

Where there is any inconsistency, the Terms of Use prevail to the extent permitted by applicable law.

4.7 Contact

Questions regarding this User Generated Content Policy or User Generated Content may be directed to Tool-O using the contact details published on the Platform.

4.8 Policy Updates

Tool-O may amend this User Generated Content Policy from time to time.

The latest version published on the Platform replaces all previous versions.

4.9 Commitment

Tool-O is committed to maintaining a marketplace where Users can confidently create and share lawful, accurate and respectful content that supports informed decision-making and promotes trust throughout the Platform.

4.10 Final Statement

User Generated Content is an important part of the Tool-O marketplace.

By creating accurate, respectful and lawful content, Users contribute to a transparent, professional and trustworthy community that benefits Owners, Borrowers and all other Platform participants.

END OF USER GENERATED CONTENT POLICY